Shipping times correspond to 1-2 working days for Italy, 2-5 working days for abroad in Europe, 5-10 working days for abroad outside Europe.pa.
If the shipping country is different from Italy, the customer may be subject to import duties, payable once the goods have reached the specified destination. Policies vary considerably from country to country, so you should contact your local customs office for more information.
Your order will be sent to you upon receipt of payment.
We cooperate with many couriers(TNT, BARTOLINI, DHL) with which we have preferential rates.
We deliver in Italy and all over the world.
We are committed to selecting the most appropriate and economical carrier for each shipment based on your needs and geographic conditions.
Shipping costs abroad
Shipping costs are based on the exact weight and quantity of the items to be shipped.
As soon as your order has been sent you will be informed by the courier by e-mail and you can follow your order with a tracking number.
If you have not received your package within the specified time, an investigation is conducted with the carrier and may take several days.
The order date is different from the shipping date?
The order date refers to the time when the order was placed and confirmed on the site. Otherwise, the shipping date refers to the moment in which the goods leave the warehouse and are taken over by the courier.
Which are the destinations where deliveries are not made?
Steph Srl ships to all European Community countries with the exception of the following territories:
• Canary Islands ESS)
• Gibraltar ESS)
• Ceuta ESS)
• Melilla ESS)
• Andorra ESS)
• Azores Islands PTT)
• Madeira PTT)
• Overseas Departments FRFR)
• Channel Islands UKK)
• Campione / Lake Lugano ITT)
• Livigno ITT)
• Åland Islands FII)